Terms & Conditions
1.1. Right of withdrawal – The consumer's right to unilaterally withdraw from the contract (cancel the order) within a specified period without paying a contractual penalty, interest, or compensation for loss. The right of withdrawal, its procedure, and terms are determined by the Consumer Rights Protection Law and Cabinet Regulation No. 255 of May 20, 2014, "Regulations on Distance Contracts" (hereinafter referred to as the "Distance Contract Regulations").
1.2. Prices – The prices of the respective goods indicated in the online store, at which the Seller offers them for purchase.
1.3. Online store – A website maintained by the Seller, located at the internet addresses www.spirulinanord.lv,www.spirulinanord.eu, and www.spirulinanord.com, through which it is possible to purchase the goods offered by the Seller.
1.4. Payment day of the order – the day on which the Seller has received full payment for the goods specified in the respective order in its settlement account, cashier, or from the goods supplier (if payment is made in cash).
1.5. Consumer – a natural person expressing a wish to purchase, purchasing, or potentially purchasing or using a product or service for a purpose not related to their economic or professional activity.
1.6. Seller – a limited liability company "SpirulinaNord," unified registration number 40203198840, legal address: Piķurgas iela 36, Vālodzes, Stopiņu novads, LV-2130, Latvia.
1.7. Buyer – a person who places an order for goods in the online store. The Buyer may be both a Consumer and a person who is not a Consumer.
1.8. Shopping cart – the goods selected by the Buyer in the online store.
1.9. Parties – Buyer and Seller.
2. Operation of the Regulations
2.1. These Regulations determine the legal relations between the Buyer and the Seller.
2.2. In addition to these Regulations, the legal relations between the Parties are governed by the Civil Law, Commercial Law, Consumer Rights Protection Law, and other regulatory acts of the Republic of Latvia.
2.3. The legal relations between the Seller and the Buyer who is not a Consumer are not subject to the Consumer Rights Protection Law and other regulatory acts regulating consumer rights.
2.4. An order confirmation that specifies the specific goods and their Price is considered a part of the contract between the Parties.
2.5. The Seller has the right to change and supplement these regulations. The changes in these regulations come into force from the moment of their publication on the website www.spirulinanord.lv,www.spirulinanord.eu, and www.spirulinanord.com, and they apply to orders for goods placed after the publication of the changes.
3. Description of Goods and Prices
3.1. The description, specification, and Prices of goods are indicated in the online store in the selection window of each respective product. Additional information about the product can be obtained by contacting the Seller's customer service consultants by phone at +371 26 003 656 or by emailing [email protected] if necessary.
3.2. Prices are valid upon timely payment, i.e., when payment is made within the term specified in clause 5.3 of these regulations.
3.3. Prices include all taxes. The price does not include the cost of delivering the goods. The Buyer can choose the delivery method for the goods at the fee indicated on the website www.spirulinanord.lv,www.spirulinanord.eu, and www.spirulinanord.com.
3.4. The assortment of goods and Prices can be changed without prior notice. Changes come into force from the moment of their publication on the website www.spirulinanord.lv, www.spirulinanord.eu, and www.spirulinanord.com, and they apply to orders for goods placed after the publication of the changes.
4. Cart and Order Processing
4.1. The shopping cart is created by the Buyer by selecting the respective product and using the "Add to Cart" option.
4.2. After adding all selected items to the shopping cart, the "Order" option on the right side of the page is used.
4.3. All selected items are visible in the shopping cart. The quantity of items in the cart can be changed. Required information must be entered to continue the order process.
4.4. An order is considered placed and binding for both parties when the Seller receives the order placed by the Buyer and sends an order confirmation to the Buyer's email address (or otherwise). The products are delivered to the Buyer only after complete payment of the order. The Buyer does not have the right to receive the products before making full payment.
5. Payment Method
5.1. Information about the payment method is available in the "Payment Methods" section of the online store.
5.2. Order payment can be made using one of the following methods:
5.2.1. Through internet banking using the internet banking services specified in the "Payment Methods" section.
5.2.2. By transferring non-cash funds according to the invoice issued by the Seller.
5.2.3. In cash at the Seller's retail location at Stopiņu iela 5, Riga, or by making payment to the goods supplier at the place of delivery.
5.3. The order and invoice are canceled if the invoice is not paid within 6 (six) working days from the date of sending to the Buyer.
6. Delivery Procedure, Delivery Fee
6.1. There is a fee for the delivery of goods, and it is not included in the price of the product. Information about the delivery of goods, including the delivery fee, is specified in the "Delivery Methods" section of the online store.
6.2. Delivery methods can be chosen when placing an order in the "Delivery Methods" section.
6.3. Products are delivered only if the order is fully paid, and the Seller has received full payment for the specified goods in their settlement account, cash desk, or from the goods supplier (in the case of payment in cash).
6.4. If the Buyer has not chosen to receive the products at the Seller's retail location, delivery is made by a courier. Products are delivered to the address or parcel machine specified in the Buyer's order. The delivery time is agreed upon by the parties by phone, with the Seller or the goods supplier (courier) calling the phone number specified in the order. The Buyer can contact the Seller for questions related to the delivery of goods by calling the phone numbers specified in the online store.
6.5. After handing over the products to the courier, they may contact the Buyer to clarify delivery-related information.
6.6. The maximum delivery time for products available in the Seller's warehouse in the territory of the Republic of Latvia is 7 (seven) working days from the day of payment for the order. Usually, product delivery is carried out no later than 2 (two) working days after the day of payment for the order; however, delivery within this timeframe is not guaranteed, and products may not be delivered within this timeframe. The guaranteed delivery time for products is 7 (seven) working days after the day of payment for the order.
6.7. For products that are not available in the Seller's warehouse, as well as for delivery options and times outside the territory of the Republic of Latvia, the parties agree separately.
6.8. If the Seller cannot fulfill the order due to the unavailability of the ordered products, the Seller may deliver an equivalent product at an equivalent price to the Buyer. In such a case, the Buyer, who is a Consumer, uses the right of withdrawal; the costs associated with returning the products to the Seller are covered by the Seller. If the Seller does not deliver an equivalent product at an equivalent price to the Buyer, they inform the Buyer and refund all payments made by the Buyer no later than 30 (thirty) calendar days from the day the Seller received the Buyer's order.
6.9. To expedite product delivery, precise and complete information about the delivery location must be provided (door code, floor, exact building entrance if there are multiple, etc.). The Seller is not responsible for delays in delivery due to incomplete or inaccurate information provided by the Buyer.
6.10. A delivery note (invoice) is attached to the product or email.
6.11. Before receiving the product, the Buyer must present a personal identification document (identity card or passport) or a driver's license. If the Buyer is a natural person and receives the product on behalf of another, a notarized power of attorney is required. If the Buyer is a legal entity, the recipient of the goods presents documents confirming the right to represent.
6.12. Before accepting the product and signing the invoice, the Buyer must check the packaging of the product. In case of damage to the packaging or product, this must be indicated in the delivery note and the invoice and reported to the Seller at the email address [email protected] or by phone at +371 26 003 656.
6.13. The Buyer must immediately inform the Seller of any identified product damage by sending an email to the aforementioned email address or by calling.
7. Information on the Right of Withdrawal and Returning Goods to the Seller
7.1. The Consumer has the right to exercise the right of withdrawal. The right of withdrawal can be exercised within 14 (fourteen) calendar days from the day the Consumer receives the product or part of the product.
7.2. The right of withdrawal is exercised by submitting a written request to the Seller, specifying the order number, product name, order amount, Consumer's name, surname, personal code, address, phone, and details for the refund. Sending the withdrawal request within the specified period terminates the contract and releases the Consumer from any contract obligations, except for the costs related to returning the product to the Seller.
7.3. The Consumer's obligation is to return the product to the Seller within 7 (seven) days after sending the written withdrawal request (if the product or item has been received). The Seller's obligation is to refund the amount paid by the Consumer for the product immediately, no later than 14 (fourteen) days from the date of receiving the Consumer's written withdrawal, provided that the Consumer has returned the product or has provided documents confirming the return or dispatch of the product.
7.4. The returned product must be delivered to the Seller's retail location at Stopiņu iela 5, Riga. If the Consumer is unable to deliver the product to the Seller, it is possible to arrange transportation for product delivery from the address specified by the Consumer, which is a paid service.
7.5. The Consumer is responsible for preserving the quality and safety of the product within the deadline for exercising the right of withdrawal. When using the right of withdrawal, the Consumer is responsible for any reduction in the value of the product due to usage that is not compatible with good faith, including using it for purposes other than determining the characteristics or functionality of the product.
7.6. The returned product must be in its complete set.
7.7. The consumer cannot exercise the Right of Withdrawal in the cases mentioned in section 22 of the Distance Agreement, including:
7.7.1. When the price of the goods is subject to fluctuations in the financial market that the Seller cannot control;
7.7.2. When the consumer has opened the packaging of the goods.
8. Warranty and Consumer Claims for Non-Conforming Products
8.1. The goods offered in the online store come with the manufacturer's warranty during the period of use. The warranty does not affect the rights granted to the consumer by regulatory laws.
8.2. Regardless of the manufacturer's warranty, the consumer, in accordance with the Consumer Protection Law and other regulatory requirements, has the right to submit a claim to the manufacturer or the seller for the non-conformity of the product within the period determined by law. The day of purchase of the product is considered to be the day when the manufacturer or the seller has handed over the respective product to the consumer and the consumer has accepted it.
8.3. When submitting a claim to the manufacturer or the seller regarding the non-conformity of the product with the terms of the contract, the consumer must attach a copy of the transaction-confirming document to the claim.
9. Other Provisions
9.1. The distance contract concluded between the Buyer and the Seller comes into effect when the Seller receives the Buyer's order and sends an order confirmation to the Buyer's email address (or otherwise). The contract is valid until it is executed (payment and delivery of the goods), or in the case mentioned in section 5.4 of these terms.
9.2. The parties are responsible for losses caused to each other.
9.4. The legal relationship between the parties is governed by the laws of the Republic of Latvia. Disputes between the parties are resolved through mutual negotiations. If the parties fail to reach an agreement, the dispute is resolved by the courts of the Republic of Latvia. The consumer has the right to contact the Consumer Rights Protection Center.
10. Attention of Buyers
10.1. The range of goods and prices may be changed without prior notice. Manufacturers of goods may change the specifications of goods without prior notice to the seller. The product descriptions use information and images provided by the manufacturer.
10.2. The seller asks the buyer to report any inaccuracies noticed in the product description or image by contacting the seller's customer service consultants by phone at +371 26 003 656 or by writing to the email address [email protected].
10.3. All images and descriptions in the online store are provided with the aim of giving complete and accurate information about the products. If necessary, to clarify the product's specifications and descriptive information, please contact the seller's customer service consultants by phone at +371 26 003 656 or by writing to the email address [email protected].